We at TheWoodDepot.com are committed to ensuring that your experience with us is as pleasant as possible from the point of purchase until the product is received. Please take a few minutes and read carefully our Shipping and Return policies so that we may answer beforehand any questions you may have regarding this process.

It is important to note that . . .
• TheWoodDepot.com ships all products via a third party freight carrier.
• When determining shipping cost, our freight system automatically compares the cost of numerous freight companies with routes to your area and selects the one with the best possible rate.
• Once the appropriate freight carrier is selected, you will be notified of shipment and issued a tracking number and a Bill of Lading.
• It is your responsibility to make arrangements with the freight company for the delivery of your product.
• Processing time after you have placed your order with us is within 24 hours.
• Transit time for deliveries is usually approximately 7-10 days.
• Due to the possibility of freight transit delays and/or accessories or tools arriving sooner or later than the flooring products, it is recommended that you wait to schedule the installation of your floor until you've received all items necessary for your project.

Important items regarding freight delivery. PLEASE READ:
• During the shipping process, TheWoodDepot.com's only responsibility is to get your product to the closest terminal to the delivery location.
• Unless otherwise specified on your signed invoice, ALL deliveries will be “curbside deliveries.”
• Someone MUST be available to accept and sign for the delivery.
• The individual who accepts delivery MUST check for correct quantity and item numbers, as well as damaged items BEFORE signing the order. PLEASE INSPECT THE PRODUCT.
• Unloading the product off the truck and bringing it into your home is YOUR responsibility. Typically freight drivers will only aid you in getting the cartons off the truck.
• Any additional services (lift-gate, inside delivery) are at the sole financial responsibility of the customer. TheWoodDepot.com is not responsible for any additional fees or charges incurred as a result of customer add-ons.
• Home-based businesses do not qualify for business-to-business deliveries. Your business MUST be in a commercially zoned location in order to qualify for such deliveries. If you so choose to falsify statements regarding delivery location all re-consignment, re-delivery or any other fees or additional costs incurred as a result will be the sole responsibility of the customer.
• If you live in an area inaccessible to large trucks (such as some rural locations) you will be responsible for arranging with the carrier pick-up of the product or alternative delivery options. You are also responsible for any additional charges incurred.

Throughout the delivery process our Customer Service Department is ready and willing to answer any questions you have. Please contact them at 1-877-914-WOOD.