With your purchase from TheWoodDepot.com you agree that you have read, understand, and agree to all product descriptions, shipping, and return policies:
• It is common to have difference in color between boards. Flooring is sold according to product name and particular item number, not by batch lot or dye numbers.
• It is recommended that you wait until you have received all parts for your flooring project before scheduling installation.
• It is recommended that you allow your flooring to acclimate to the moisture of the area for 3-5 days before installing.
• Once your flooring is installed it is deemed as acceptable by you.
• All pricing subject to change. Due to the fact that our manufacturers update their pricing frequently and at random times, prices can only be locked in at the exact time of purchase.
• Prices are guaranteed at the time you place your order. TheWoodDepot.com cannot, however, rebate or honor any possible lower prices advertised in the future once the order has been placed. Please call our Customer Service Department at 1-866-720-WOOD Monday through Friday between the hours of 8:30am – 5:00pm MST with any questions or concerns.

TheWoodDepot.com accepted payment methods include:
• MasterCard
• Visa
• Discover
• Amex
Orders will not ship before payment is made.


Order Placement and Confirmation
Here is the process for all orders, online or otherwise.
1. All orders are immediately processed with Visa, MasterCard, Discover, or American Express corporations.
2. You are then e-mailed an invoice for your records. Please note that your signature is not required for legal purchasing obligation.
3. Online orders usually ship within 24 hours.
4. Occasionally some items may be out of stock due to a high sales volume. In case this happens, one our representatives will contact you via email or telephone to inform you of the situation.


Flooring Samples
Flooring samples are usually an actual cut piece of the specific type of flooring under consideration for purchase. Their purpose is to allow our customers to make a more educated decision as to which type of flooring to buy. Please understand there may be some difference in color variation between the sample and the actual purchased flooring.


Return Policy
AUTHORIZATION ALONG WITH A RETURN GOODS AUTHORIZATION (RGA) NUMBER MUST BE OBTAINED BEFORE THEWOODDEPOT.COM WILL ACCEPT ANY RETURNS.

Authorization for returns/cancellations may be given under the following circumstances:
1. If you are not satisfied with your purchase, a full refund minus a 25% restocking fee will be issued as long as the product has not been installed, and the original packaging is intact and resell able. Shipping and handling cost will not be refunded.

2. If the product is already in transit to your location and you wish to cancel your order, you will be responsible for freight cost and a 25% restocking fee.

3. Over ordering. If you have purchased more flooring than is needed for the job, you have 10 business days after the date of purchase to request an RGA number so that you may return the extra bundles.

Please keep in mind when purchasing:
• Manufacturers recommend ordering with a 10% waste factor.
• It is advisable for you to keep two bundles of the product for yourself in the event you need to make repairs on your floor in the future.

Please remember when requesting a return:
• If you do not have an RGA number a refund will not be issued.
• Only three or more bundles of unopened, unmarked, and undamaged flooring will be accepted.
• Freight and insurance cost for shipping over ordered materials back to us is your responsibility.

4. You may return adhesive and accessory products provided you have obtained an RGA number and the product is unopened and undamaged. You will be responsible for freight and insurance costs as well as a 25% restocking fee.

Moldings
We will not accept any returns on moldings and transition pieces.

REMEMBER: PLEASE INSPECT THE PRODUCT UPON RECEIPT OF THE SHIPMENT. Check for correct product, correct amount of product and any visible damage before signing the Bill of Lading. Any problems must be noted on the Bill of Lading and TheWoodDepot.com notified immediately to resolve the situation. Once we have received the return and all other conditions above have been met you will receive a refund by Company Check within 3-7 business days.

Damaged, Lost, Stolen, or Shortage of Product
If a product has already been installed and/or cut TheWoodDepot.com cannot and will not honor any claims made on that product.

Any damage to the product or missing cartons MUST be noted on the freight carriers Bill of Lading. PLEASE INSPECT THE PRODUCT. WE are not allowed to file a claim against the freight carrier if the individual receiving and signing for the product does not make note of missing or damaged items on the Bill of Lading. In that event, you will be responsible for any additional stock and shipping costs. YOU ARE COVERED IF DAMAGED OR MISSING ITEMS ARE NOTED ON the DRIVER'S BILL OF LADING. Remember, however, that a damaged or torn box does not always mean the product inside is damaged.

If there is damage that was concealed at the time of signing please notify us within 14 days of receiving the shipment/product.

Any claims for lost, stolen, or damaged products while in transit must be made against the freight company, not TheWoodDepot.com.

Any claims regarding shortage of items must be submitted within 72 hours of receiving the product.

You will be charged for the return shipping and a 25% restocking/handling fee if you do not accept undamaged cartons or items.

In order for a claim to be made there must be significant damage noted. One or two damaged pieces does not give cause for the entire bundle of flooring to be thrown away or refused.